September 1, 2022

How to Win a Customer Service Job Interview

The Recruitment Alternative is Australia’s award-winning specialist in Customer Service recruitment. We are focused on sourcing high-quality Customer Service (CS) representatives for businesses across Australia and New Zealand. We service all industries and sectors, providing Customer Service recruitment solutions to meet all SME requirements.

How can job seekers win a customer service job interview? Here are some tips from The Recruitment Alternative – Australia’s affordable recruitment agency:

Preparing for Interview

Before your CS job interview, it is always important to carefully research the company in advance. Job seekers should familiarize themselves with the company’s services and products, their mission, vision and future plans. It is also a good idea to check out their social media platforms. Another tip is to find out who the company’s competitors are, as this may help you determine any questions to ask at the end of the interview.

Communication Skills

When interviewing for a customer service role, the way you answer questions and present yourself will be closely observed by your potential new employer. This is due to the fact if you win the job, you will be representing them to their clients and observing you through the interview is an initial indication of your work ethic. This is the perfect opportunity to showcase your abilities in CS. Some areas to highlight could be:

  • Positive attitude
  • Clear verbal communication
  • Listening skills
  • Body language
  • Personable
  • Use of positive language
  • Goal orientation
  • Empathy

Interview Questions – Customer Service

Here are some potential interview questions that may be asked of you in order for you to prepare your answers to win the job:

  • What Does Customer Service mean to You?
  • Can you tell us one time that you worked with a difficult customer and how you resolved the situation?
  • What is your preferred method of communication?
  • How do you remain calm under pressure?
  • Do you have experience with any CRM software? If so, which ones?
  • Could you share a positive customer service experience that you have had?

More Interview Tips

For more interview tips, please head to our job seeker help centre, where you can read more on how to prepare for an interview.

Are you an SME looking to recruit top talent at an affordable/low price? Contact The Recruitment Alternative Australia’s budget recruitment company today on 1300 548 546 or via our contact us page.

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