8 months ago

Digital Signage Technical Support Specialist

Technical support role. Problem solve & troubleshoot customer LED signage issues over the phone utilising your Technological Aptitude & IT ability.

Sydney North West & Hills District

Permanent / Full Time

  • Technical Support Role with no qualifications necessary
  • Supportive management team with high values and integrity
  • Competitive salary package

About the Role:  
With over 30 years’ experience creating innovative sign solutions, our client is a family owned business, who pride themselves on their high level of integrity, commitment and service and their ability to provide quality, cost-effective signage solutions that will stand the test of time.

This is an excellent opportunity for someone who has an interest or aptitude for Technology, above average communication skills and high level problem solving ability.  The ideal candidate will be responsible for providing Help Desk Technical Support for LED changeable signs for clients around Australia.  You will need to be a self-motivated, results-driven, customer-focused individual, who has the ability to work autonomously and ensure timely response and resolution of any technical issues.  You will need to have excellent verbal and written communication and administration skills and experience utilising a ticketing system.  In addition to technical support, you will also be booking in and conducting online training with their clients.

What’s great about this role:

  • A company that values and rewards their team well
  • No tertiary qualifications required, just an aptitude for technology & fantastic customer service skills
  • A fun, collaborative team with long term staff members

Duties:

  • Being the first point of call for questions and queries for new and established customers
  • Gather information to diagnose technical issues and walk customers through the steps to fix the issue
  • Provide remote support and online training to clients
  • Log calls answered and addressed into their ticketing system
  • Identify and manage escalated tickets
  • Create and maintain relationships with current and potential customers
  • Maintain company database, keeping in depth records of communications and customer issues
  • Track and stocktake of spare parts
  • Quote out of warranty repairs and follow up with customers

Skills and Experience:

  • Strong IT skills and experience with a number of software programs and an aptitude for Technology 
  • Experience supporting clients and troubleshooting
  • High level customer service skills and an excellent phone manner
  • Be results driven, with a high level of problem solving ability
  • Ability to work flexibly and adaptively and meet deadlines
  • Outstanding communication skills with the ability to build relationships with internal and external stakeholders
  • Ability to manage multiple tasks simultaneously
  • High level of computer and administration skills

How to apply
All applications are to be submitted online – click APPLY.  We will be reviewing applications as they are received so apply today!  Please note only candidates that meet our client’s selection criteria will be contacted.
  
Job ID: LB12393/1.0
 

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