8 months ago

Customer Service Representative

Market leading technology distributor – First point of contact – Supportive team environment – Part time work 5hrs per day
  • Well-established and leading technology distributor
  • Based in Scoresby, VIC  
  • 5hrs per day – Monday to Friday (e.g 9:30am to 2:30pm)
  • Supportive team environment and win together

About the Role
  
Our client is seeking an experienced Customer Service Representative to provide vital service and support to the sales team. This role is responsible for ensuring the customer’s needs are met by responding and resolving enquiries, concerns and requests about the company’s products and services as well as proactively promoting company’s products and services to new and existing customers.

The successful candidate must have excellent customer service standards and must have the ability to maintain high customer satisfaction.
  
What’s great about this role:

  • 5hrs per day – Monday to Friday (e.g 9:30am to 2:30pm)
  • Supportive team environment and win together
  • Attractive salary package on offer plus career progression  

Duties:

  • Maintain customer satisfaction with pre- and post-sales service and support offerings
  • Manage customer escalations and requests by collaborating with other teams
  • Respond to enquiries and resolve issues through ticketing system within set timeframe
  • Take ownership and resolve product or service issues
  • Manage customer orders as required within set KPIs
  • Identify sales leads and pass on to the Sales team
  • Help with sales administration requirements  

Skills and Experience:

  • Minimum 3 years’ customer service and/or sales support experience
  • Experience communicating with internal and external customers via phone, email, web-chat and face to face
  • Excellent communication skills
  • Good working knowledge of MS Office applications and ticketing systems
  • Ability to prioritise and good time management skills
  • Advanced troubleshooting and multi-tasking skills
  • Quick to learn
  • High level of accuracy and attention to detail
  • Ability to work under pressure and to deadlines

How to apply
All applications are to be submitted online – click APPLY. We will be reviewing applications as they are received so apply today! Please note only candidates that meet our client’s selection criteria will be contacted.
  
Job ID:
CG 12459.01

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